Question 1

Can I shop in person, live?

Accepted Answer

Your convenience, security are important to us, so you can only buy online,
Personal, in-store pick-up - purchase is not possible.
Your order will be delivered by a courier service to the address provided.

Question 2

When will my order arrive?

Accepted Answer

Our warehouse team hustles to pack orders placed before 11:00 CET on the same day. If you order later, don’t worry—we'll get it sorted the next business day. We deliver to most EU countries, and shipping costs vary depending on where you’re located (you can find the exact prices below). If you are uncertain about your country or destination, contact our customer service for help!
Your data is safe and protected by SSL encryption. Completely safe ordering 100% assured delivery.
Shipping details…

Question 3

What should I do if the courier comes when I'm not at home?

Accepted Answer

On the morning of delivery, you will receive an E-mail from the courier service with the expected delivery date. The letter will include a phone number where you can contact the courier and change the delivery date.

Question 4

I order to a parcel machine (Z.Box-ect...), how do I get the code?

Accepted Answer

You will receive the opening code of the parcel machine by e-mail and it will also be sent to the phone number in the given format +xx xxx via SMS, after placing the parcel in the parcel machine.

Question 5

Can I cancel or modify my order?

Accepted Answer

You can cancel or modify your order as long as the status of your order is: Automatic message about the order.
Please write an e-mail to the info@lordgreen.eu E-mail address with the order number and what you would like to change.
If you have received a confirmation of your order, the status of your order is: Confirmed then you cannot modify it

Question 6

The product is defective, what should I do?

Accepted Answer

If your ordered product is defective, please contact us immediately. Write an e-mail to the info@lordgreen.eu address, with the order number, the name of the defect, a description with a photo and video.

Question 7

I don't like the product, I didn't think of it, what should I do?

Accepted Answer

Complaints can only be made about our products in case of damage or improper operation.Due to dislikes, we are not able to provide a replacement option.

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